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Industry Solutions Field Service

Field Service

Mobility solutions from OCR drive field service force efficiency, yielding unprecedented service levels, efficiency and profitability for service organizations.

Consistently providing stellar service is a requirement for field service operations across industries. Too often, service organizations lose productivity and margins due to insufficient customer information, redundant manual data processes and service reporting errors in the field…all because of limited access to information.

More than ever, field service organizations offer the opportunity for enhanced profits, but achieving this requires that both field workers and management have timely access to reliable, complete information – from wherever they are working. Field service mobility solutions from OCR empower both management and service workers with the real-time data needed to resolve issues, make the best decisions, and ensure unmatched customer service satisfaction.

Field service mobility can help your service workers achieve unprecedented efficiency and accuracy with capabilities like:

  • Reduced back-and-forth trips, for faster service call resolution
  • Real-time service call distribution and routing, including GPS capabilities
  • On-site access to customer service history
  • Automated entry of service hours per job
  • Instant inventory updates of parts used
  • Real-time invoicing capabilities, for immediate onsite or automated back-office billing
  • Elimination of redundant data entry
more about mobility in field service